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    "textoCompleto" => "<span class="elsevierStyleSections"><p id="par0005" class="elsevierStylePara elsevierViewall">In 2015&#44; the Patient Experience team was created in our hospital with the aim of incorporating the perspective of patients and their families to the operations of the centre&#46; We reviewed how families experienced the care process in our hospital and identified the initial communication of the diagnosis as an opportunity for improvement&#46; This led to the development of a guideline<a class="elsevierStyleCrossRef" href="#bib0035"><span class="elsevierStyleSup">1</span></a> aimed at all care providers&#44; including those in clinical practice but also those offering psychosocial and spiritual support&#44; to assist with the aspects that ought to be taken into account before&#44; during and after the initial communication of bad news&#46; To disseminate the contents of this guideline to professionals and therefore improve patient care&#44; the team in the simulation programme of our hospital designed a 2-day face-to-face workshop that we will be describing in this article&#46;</p><p id="par0010" class="elsevierStylePara elsevierViewall">Day 1 of the workshop focuses on learning and practicing &#40;through role play techniques&#41; the Bridge model of interpersonal relations&#46;<a class="elsevierStyleCrossRef" href="#bib0040"><span class="elsevierStyleSup">2</span></a> This model describes 4 relational styles based on 2 axes &#40;active&#47;reflexive and rational&#47;emotional&#41;&#46; The goal is to adapt our communication style to the style used by the person we are speaking to&#46; On day 2&#44; students participate in simulated scenarios acted out by professional actors&#46; Each scenario is designed based on the profession and work setting of each participant to approximate their real-world experience and with the purpose of addressing one or more specific challenges&#46; After each scenario&#44; participants hold a group discussion &#40;debriefing&#41; led by experienced facilitators to reflect not only on the outcomes of their actions&#44; but also on the underlying cognitive rules and reasoning that lead to them&#46;<a class="elsevierStyleCrossRef" href="#bib0045"><span class="elsevierStyleSup">3</span></a></p><p id="par0015" class="elsevierStylePara elsevierViewall">We conducted a descriptive and inferential study with the aim of assessing the perceived impact of this training&#46; We followed the model described by Kirkpatrick<a class="elsevierStyleCrossRef" href="#bib0050"><span class="elsevierStyleSup">4</span></a> to evaluate the effect of the training&#46; We obtained anonymous written assessments from the participants at 3 time points&#46; The assessment before the training evaluated the baseline of each participant&#46; The assessment immediately following the training assessed how participants perceived the training &#40;Kirkpatrick level 1&#41; and the degree of learning in the training &#40;level 2&#41;&#46; The assessment 6 months after the training evaluated the perceptions of participants after having communicated bad news in real life &#40;level 3&#41;&#46; The study was approved by the Clinical Research Ethics Committee of the hospital&#46;</p><p id="par0020" class="elsevierStylePara elsevierViewall">The study sample included the questionnaires of 69 professionals that participated in the training in 4 workshops delivered between September 2017 and July 2018 &#40;<a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a>&#41;&#46; Participants expressed a high level of satisfaction with the training &#40;Kirkpatrick level 1&#41;&#44; with ratings of more than 4 points &#40;out of 5&#41; in every assessed aspect&#46; As can be seen in <a class="elsevierStyleCrossRef" href="#tbl0010">Table 2</a>&#44; participants considered that they had acquired knowledge on how to deliver bad news in the training&#44; and that this knowledge persisted 6 months later &#40;level 2&#41;&#46; When it came to real-world experience &#40;level 3&#41;&#44; more than 70&#37; of participants reported they were able to apply 3 key behaviours&#58; preparing the setting&#44; identifying the interpersonal communication style and supporting the family&#46;</p><elsevierMultimedia ident="tbl0005"></elsevierMultimedia><elsevierMultimedia ident="tbl0010"></elsevierMultimedia><p id="par0025" class="elsevierStylePara elsevierViewall">We would like to highlight 3 elements of this training&#46; First&#44; a high appreciation of training in small groups including professionals in different fields and with different professional roles was expressed both in the debriefings and in the questionnaires&#46; The shared reflection on situations that could happen in real life allowed participants a better understanding of the role played by each professional and facilitates the coordination of work&#46;</p><p id="par0030" class="elsevierStylePara elsevierViewall">Secondly&#44; the scenarios played out by actors allowed a life-like experience that is very powerful for the purposes of reflection and learning&#46; Other authors have reported beneficial effects of using actors&#44; mostly based on the degree of realism achieved in the performance&#44; the contribution of actors to the debriefing from the perspective of the family&#44; how they conveyed emotions and their adaptability and ability to improvise&#46;<a class="elsevierStyleCrossRef" href="#bib0055"><span class="elsevierStyleSup">5</span></a> Meyer et al&#46; found that participants reported feeling better equipped to have difficult conversations&#44; improved relational skills and decreased anxiety&#46;<a class="elsevierStyleCrossRef" href="#bib0060"><span class="elsevierStyleSup">6</span></a></p><p id="par0035" class="elsevierStylePara elsevierViewall">Lastly&#44; we want to highlight the novel approach of incorporating relational styles to communication in the health care setting&#46; Although there are many psychometric tools to assess personality profiles&#44; we opted for this model because it is easy to assimilate in a short period of time&#44; specifically addresses individual relational styles&#44; could be useful in other contexts and facilitates the integration of the concepts of individualised and family-centred care&#46;</p><p id="par0040" class="elsevierStylePara elsevierViewall">The main limitations of this study were that not all participants submitted every assessment and that the assessments of learning and changes in behaviour were subjective&#44; based on the perceptions of the participants&#44; and not on an objective evaluation&#46;</p><p id="par0045" class="elsevierStylePara elsevierViewall">In conclusion&#44; we describe a training programme based on simulated scenarios that provides professionals with tools to facilitate the initial communication of bad news&#46; Professionals expressed a high level of satisfaction after the training and considered that they had acquired relevant knowledge and that they were able to apply this knowledge to real-world situations&#46;</p></span>"
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        "nota" => "<p class="elsevierStyleNotepara" id="npar0020">Please cite this article as&#58; Claret Teruel G&#44; Quintill&#225; Mart&#237;nez JM&#44; Nadal Miquel D&#44; Al&#225;ez Vasconcellos C&#44; P&#233;rez Payarols J&#46; Construyendo buenas conversaciones mediante simulaci&#243;n&#58; impacto percibido tras una formaci&#243;n sobre la comunicaci&#243;n de malas noticias&#46; An Pediatr &#40;Barc&#41;&#46; 2020&#59;92&#58;372&#8211;374&#46;</p>"
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        "nota" => "<p class="elsevierStyleNotepara" id="npar0025"><span class="elsevierStyleBold">Previous presentations&#58;</span> This study was presented in part at the III Congress of the Sociedad Espa&#241;ola de Paliativos Pedi&#225;tricos &#40;March 2019&#41;&#44; the 7th Congress of the Sociedad Espa&#241;ola de Simulaci&#243;n Cl&#237;nica y Seguridad del Paciente &#40;April 2019&#41; and the 25th Annual Meeting of the Society in Europe for Simulation Applied to Medicine&#44; SESAM &#40;June 2019&#41;&#46;</p>"
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                  \t\t\t\t\ttable-head\n
                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">54 &#40;78&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " colspan="2" align="left" valign="\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " colspan="2" align="left" valign="\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">33 &#40;47&#46;8&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Nurse&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">16 &#40;23&#46;2&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttop\n
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                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">5 &#40;7&#46;2&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">5 &#40;7&#46;2&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Psychologist&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">4 &#40;5&#46;8&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Nurse assistant&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">2 &#40;2&#46;9&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Interpreter<a class="elsevierStyleCrossRef" href="#tblfn0005"><span class="elsevierStyleSup">a</span></a>&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">2 &#40;2&#46;9&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Physical therapist&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">1 &#40;1&#46;5&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>Spiritual support&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">1 &#40;1&#46;5&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " colspan="2" align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleItalic">Years of</span><span class="elsevierStyleItalic">experience</span><a class="elsevierStyleCrossRef" href="#tblfn0010"><span class="elsevierStyleSup">b</span></a></td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>&#60;5&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
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                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>5&#8211;15&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">28 &#40;45&#46;2&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>&#62;15&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">25 &#40;40&#46;3&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\tvoid\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col">Aspect assessed&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Perception of learning during training</th><th class="td" title="\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Pre-training rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a>&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>62&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Post-training rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a>&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>46&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Comparison of pre-&#47;post-training&#44; <span class="elsevierStyleItalic">P</span>&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t\t\t</th><th class="td" title="\n
                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a> 6 months after training&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>39&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Comparison post-training&#47;6 months&#44; <span class="elsevierStyleItalic">P</span>&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I know what areas I need to prepare before communicating bad news&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">87&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t">86&#46;8&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I know what to do after delivering the bad news to help families feel supported&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">45&#46;2&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">82&#46;6&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">84&#46;2&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I feel prepared to deliver bad news to patients and family members&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">35&#46;5&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">89&#46;1&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">84&#46;2&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
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Scientific Letter
Building good conversations through simulation: Perceived impact after training on bad news communication
Construyendo buenas conversaciones mediante simulación: impacto percibido tras una formación sobre la comunicación de malas noticias
Gemma Claret Teruela,
Corresponding author
, José María Quintillá Martíneza, David Nadal Miquelb, Carlos Aláez Vasconcellosa, Jaume Pérez Payarolsc
a Programa de Simulación, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, Spain
b Servicio de Trabajo Social, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, Spain
c Innovación, Investigación y Docencia, Hospital Sant Joan de Déu, Esplugues de Llobregat, Barcelona, Spain
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    "textoCompleto" => "<span class="elsevierStyleSections"><p id="par0005" class="elsevierStylePara elsevierViewall">In 2015&#44; the Patient Experience team was created in our hospital with the aim of incorporating the perspective of patients and their families to the operations of the centre&#46; We reviewed how families experienced the care process in our hospital and identified the initial communication of the diagnosis as an opportunity for improvement&#46; This led to the development of a guideline<a class="elsevierStyleCrossRef" href="#bib0035"><span class="elsevierStyleSup">1</span></a> aimed at all care providers&#44; including those in clinical practice but also those offering psychosocial and spiritual support&#44; to assist with the aspects that ought to be taken into account before&#44; during and after the initial communication of bad news&#46; To disseminate the contents of this guideline to professionals and therefore improve patient care&#44; the team in the simulation programme of our hospital designed a 2-day face-to-face workshop that we will be describing in this article&#46;</p><p id="par0010" class="elsevierStylePara elsevierViewall">Day 1 of the workshop focuses on learning and practicing &#40;through role play techniques&#41; the Bridge model of interpersonal relations&#46;<a class="elsevierStyleCrossRef" href="#bib0040"><span class="elsevierStyleSup">2</span></a> This model describes 4 relational styles based on 2 axes &#40;active&#47;reflexive and rational&#47;emotional&#41;&#46; The goal is to adapt our communication style to the style used by the person we are speaking to&#46; On day 2&#44; students participate in simulated scenarios acted out by professional actors&#46; Each scenario is designed based on the profession and work setting of each participant to approximate their real-world experience and with the purpose of addressing one or more specific challenges&#46; After each scenario&#44; participants hold a group discussion &#40;debriefing&#41; led by experienced facilitators to reflect not only on the outcomes of their actions&#44; but also on the underlying cognitive rules and reasoning that lead to them&#46;<a class="elsevierStyleCrossRef" href="#bib0045"><span class="elsevierStyleSup">3</span></a></p><p id="par0015" class="elsevierStylePara elsevierViewall">We conducted a descriptive and inferential study with the aim of assessing the perceived impact of this training&#46; We followed the model described by Kirkpatrick<a class="elsevierStyleCrossRef" href="#bib0050"><span class="elsevierStyleSup">4</span></a> to evaluate the effect of the training&#46; We obtained anonymous written assessments from the participants at 3 time points&#46; The assessment before the training evaluated the baseline of each participant&#46; The assessment immediately following the training assessed how participants perceived the training &#40;Kirkpatrick level 1&#41; and the degree of learning in the training &#40;level 2&#41;&#46; The assessment 6 months after the training evaluated the perceptions of participants after having communicated bad news in real life &#40;level 3&#41;&#46; The study was approved by the Clinical Research Ethics Committee of the hospital&#46;</p><p id="par0020" class="elsevierStylePara elsevierViewall">The study sample included the questionnaires of 69 professionals that participated in the training in 4 workshops delivered between September 2017 and July 2018 &#40;<a class="elsevierStyleCrossRef" href="#tbl0005">Table 1</a>&#41;&#46; Participants expressed a high level of satisfaction with the training &#40;Kirkpatrick level 1&#41;&#44; with ratings of more than 4 points &#40;out of 5&#41; in every assessed aspect&#46; As can be seen in <a class="elsevierStyleCrossRef" href="#tbl0010">Table 2</a>&#44; participants considered that they had acquired knowledge on how to deliver bad news in the training&#44; and that this knowledge persisted 6 months later &#40;level 2&#41;&#46; When it came to real-world experience &#40;level 3&#41;&#44; more than 70&#37; of participants reported they were able to apply 3 key behaviours&#58; preparing the setting&#44; identifying the interpersonal communication style and supporting the family&#46;</p><elsevierMultimedia ident="tbl0005"></elsevierMultimedia><elsevierMultimedia ident="tbl0010"></elsevierMultimedia><p id="par0025" class="elsevierStylePara elsevierViewall">We would like to highlight 3 elements of this training&#46; First&#44; a high appreciation of training in small groups including professionals in different fields and with different professional roles was expressed both in the debriefings and in the questionnaires&#46; The shared reflection on situations that could happen in real life allowed participants a better understanding of the role played by each professional and facilitates the coordination of work&#46;</p><p id="par0030" class="elsevierStylePara elsevierViewall">Secondly&#44; the scenarios played out by actors allowed a life-like experience that is very powerful for the purposes of reflection and learning&#46; Other authors have reported beneficial effects of using actors&#44; mostly based on the degree of realism achieved in the performance&#44; the contribution of actors to the debriefing from the perspective of the family&#44; how they conveyed emotions and their adaptability and ability to improvise&#46;<a class="elsevierStyleCrossRef" href="#bib0055"><span class="elsevierStyleSup">5</span></a> Meyer et al&#46; found that participants reported feeling better equipped to have difficult conversations&#44; improved relational skills and decreased anxiety&#46;<a class="elsevierStyleCrossRef" href="#bib0060"><span class="elsevierStyleSup">6</span></a></p><p id="par0035" class="elsevierStylePara elsevierViewall">Lastly&#44; we want to highlight the novel approach of incorporating relational styles to communication in the health care setting&#46; Although there are many psychometric tools to assess personality profiles&#44; we opted for this model because it is easy to assimilate in a short period of time&#44; specifically addresses individual relational styles&#44; could be useful in other contexts and facilitates the integration of the concepts of individualised and family-centred care&#46;</p><p id="par0040" class="elsevierStylePara elsevierViewall">The main limitations of this study were that not all participants submitted every assessment and that the assessments of learning and changes in behaviour were subjective&#44; based on the perceptions of the participants&#44; and not on an objective evaluation&#46;</p><p id="par0045" class="elsevierStylePara elsevierViewall">In conclusion&#44; we describe a training programme based on simulated scenarios that provides professionals with tools to facilitate the initial communication of bad news&#46; Professionals expressed a high level of satisfaction after the training and considered that they had acquired relevant knowledge and that they were able to apply this knowledge to real-world situations&#46;</p></span>"
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        "nota" => "<p class="elsevierStyleNotepara" id="npar0020">Please cite this article as&#58; Claret Teruel G&#44; Quintill&#225; Mart&#237;nez JM&#44; Nadal Miquel D&#44; Al&#225;ez Vasconcellos C&#44; P&#233;rez Payarols J&#46; Construyendo buenas conversaciones mediante simulaci&#243;n&#58; impacto percibido tras una formaci&#243;n sobre la comunicaci&#243;n de malas noticias&#46; An Pediatr &#40;Barc&#41;&#46; 2020&#59;92&#58;372&#8211;374&#46;</p>"
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        "nota" => "<p class="elsevierStyleNotepara" id="npar0025"><span class="elsevierStyleBold">Previous presentations&#58;</span> This study was presented in part at the III Congress of the Sociedad Espa&#241;ola de Paliativos Pedi&#225;tricos &#40;March 2019&#41;&#44; the 7th Congress of the Sociedad Espa&#241;ola de Simulaci&#243;n Cl&#237;nica y Seguridad del Paciente &#40;April 2019&#41; and the 25th Annual Meeting of the Society in Europe for Simulation Applied to Medicine&#44; SESAM &#40;June 2019&#41;&#46;</p>"
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                  \t\t\t\t">1 &#40;1&#46;5&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " colspan="2" align="left" valign="\n
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                  \t\t\t\t"><span class="elsevierStyleVsp" style="height:0.5px"></span></td></tr><tr title="table-row"><td class="td" title="\n
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                  \t\t\t\t  " colspan="2" align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleItalic">Years of</span><span class="elsevierStyleItalic">experience</span><a class="elsevierStyleCrossRef" href="#tblfn0010"><span class="elsevierStyleSup">b</span></a></td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>&#60;5&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">9 &#40;14&#46;5&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>5&#8211;15&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">28 &#40;45&#46;2&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t"><span class="elsevierStyleHsp" style=""></span>&#62;15&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">25 &#40;40&#46;3&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr></tbody></table>
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                  \t\t\t\t\tvoid\n
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                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t" scope="col">Aspect assessed&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
                  \t\t\t\t  " colspan="3" align="center" valign="\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Perception of learning during training</th><th class="td" title="\n
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                  \t\t\t\t\ttop\n
                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Perception of maintenance of acquired knowledge</th></tr><tr title="table-row"><th class="td" title="\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Pre-training rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a>&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>62&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Post-training rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a>&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>46&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Comparison of pre-&#47;post-training&#44; <span class="elsevierStyleItalic">P</span>&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t\t\t</th><th class="td" title="\n
                  \t\t\t\t\ttable-head\n
                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Rating<a class="elsevierStyleCrossRef" href="#tblfn0015"><span class="elsevierStyleSup">a</span></a> 6 months after training&#40;<span class="elsevierStyleItalic">n</span><span class="elsevierStyleHsp" style=""></span>&#61;<span class="elsevierStyleHsp" style=""></span>39&#41; &#40;&#37;&#41;&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t\t\t</th><th class="td" title="\n
                  \t\t\t\t\ttable-head\n
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                  \t\t\t\t" scope="col" style="border-bottom: 2px solid black">Comparison post-training&#47;6 months&#44; <span class="elsevierStyleItalic">P</span>&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t\t\t</th></tr></thead><tbody title="tbody"><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I know what areas I need to prepare before communicating bad news&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">33&#46;9&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">87&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">86&#46;8&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I know what to do after delivering the bad news to help families feel supported&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">82&#46;6&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">84&#46;2&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
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                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
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                  \t\t\t\t">I feel prepared to deliver bad news to patients and family members&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">89&#46;1&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">84&#46;2&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I have the necessary communication skills to deliver bad news&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">35&#46;5&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">80&#46;4&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">&#60;&#46;001&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I have the necessary skills to develop rapport with patients and their families&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">&#46;045&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t">97&#46;4&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="left" valign="\n
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                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td></tr><tr title="table-row"><td class="td-with-role" title="\n
                  \t\t\t\t\ttable-entry\n
                  \t\t\t\t ; entry_with_role_rowhead " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">I am confident in my ability to deliver bad news&nbsp;\t\t\t\t\t\t\n
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                  \t\t\t\t\ttable-entry\n
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                  \t\t\t\t">54&#46;8&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t">&#46;002&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="char" valign="\n
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                  \t\t\t\t">89&#46;5&nbsp;\t\t\t\t\t\t\n
                  \t\t\t\t</td><td class="td" title="\n
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                  \t\t\t\t  " align="left" valign="\n
                  \t\t\t\t\ttop\n
                  \t\t\t\t">NS&nbsp;\t\t\t\t\t\t\n
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                  """
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            0 => array:3 [
              "identificador" => "tblfn0015"
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              "nota" => "<p class="elsevierStyleNotepara" id="npar0015">Percentage of participants that answered with 4 or 5 points &#40;possible answers went from 1 to 5&#44; with 1 indicating total disagreement and 5 total agreement&#41;&#46;</p>"
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        "descripcion" => array:1 [
          "en" => "<p id="spar0010" class="elsevierStyleSimplePara elsevierViewall">Kirkpatrick Level 2 assessment of participants before&#44; immediately after and 6 months after the in-person training&#44; and comparison of knowledge before and immediately after training &#40;learning during training&#41; and immediately after training versus 6 months after training &#40;maintenance of acquired knowledge&#41;&#46;</p>"
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    "bibliografia" => array:2 [
      "titulo" => "References"
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          "identificador" => "bibs0015"
          "bibliografiaReferencia" => array:6 [
            0 => array:3 [
              "identificador" => "bib0035"
              "etiqueta" => "1"
              "referencia" => array:1 [
                0 => array:1 [
                  "referenciaCompleta" => "Hospital Sant Joan de D&#233;u&#46; La primera noticia&#44; claves para el profesional&#46; Available from&#58; <a target="_blank" href="https://formacion.sjdhospitalbarcelona.org/pub/media/pdftoproduct/g/u/guia-primera-noticia-es-hospital-sant-joan-de-deu-barcelona.pdf">https&#58;&#47;&#47;formacion&#46;sjdhospitalbarcelona&#46;org&#47;pub&#47;media&#47;pdftoproduct&#47;g&#47;u&#47;guia-primera-noticia-es-hospital-sant-joan-de-deu-barcelona&#46;pdf</a>&#46;"
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            1 => array:3 [
              "identificador" => "bib0040"
              "etiqueta" => "2"
              "referencia" => array:1 [
                0 => array:2 [
                  "contribucion" => array:1 [
                    0 => array:2 [
                      "titulo" => "Relaciones que funcionan"
                      "autores" => array:1 [
                        0 => array:2 [
                          "etal" => false
                          "autores" => array:2 [
                            0 => "F&#46; Ramon-Cort&#233;s"
                            1 => "A&#46; Galofr&#233;"
                          ]
                        ]
                      ]
                    ]
                  ]
                  "host" => array:1 [
                    0 => array:1 [
                      "Libro" => array:3 [
                        "edicion" => "Primera edici&#243;n"
                        "fecha" => "2015"
                        "editorial" => "Penguin Random House Grupo Editorial"
                      ]
                    ]
                  ]
                ]
              ]
            ]
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Article information
ISSN: 23412879
Original language: English
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Idiomas
Anales de Pediatría (English Edition)
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¿Es usted profesional sanitario apto para prescribir o dispensar medicamentos?

Are you a health professional able to prescribe or dispense drugs?